General Summary:
Reports to Vice President of Retail
We are seeking a dynamic and enthusiastic individual to join our corporate retail team as a Corporate Retail Operations and Brand Ambassador. In this role, you will play a pivotal part in ensuring the overall success and representation of our brand across various retail locations. This position involves strategic planning, collaboration with store teams, and a focus on enhancing the brand’s image and customer experience.
Essential Functions:
Retail Strategy:
- Contribute to the development and implementation of corporate retail strategies and initiatives.
- Analyze market trends and customer feedback to provide insights for improving retail operations.
Brand Representation:
- Serve as the corporate brand ambassador, ensuring consistent brand messaging and representation across all retail locations.
- Collaborate with marketing teams to develop and execute brand campaigns at the retail level.
Training and Development:
- Develop training programs and materials to educate retail teams on brand values, product knowledge, and customer service standards.
- Conduct training sessions for retail staff, ensuring alignment with corporate goals.
Customer Experience:
- Work closely with retail teams to enhance the overall customer experience.
- Implement and monitor customer satisfaction metrics to identify areas for improvement.
Collaboration with Retail Managers:
- Foster strong communication and collaboration with individual store managers to ensure alignment with corporate objectives.
- Provide support and guidance to resolve operational challenges at the retail level.
Marketing and Promotions:
- Collaborate with marketing teams to develop and execute retail-specific marketing and promotional campaigns.
- Ensure that in-store promotions align with overall brand messaging.
Experience and Skills:
- Proven experience in corporate retail, brand management, or a similar role.
- Strong analytical and strategic thinking skills.
- Excellent communication and presentation abilities.
- Ability to travel to various retail locations as needed.
Educational Requirements:
- Bachelor’s degree in business, marketing, or a related field preferred.
Physical Requirements:
- May be driving, standing or sitting for extend period of times
- Able to lift, carry, and lower totes weighing up to 50 pounds.
- Some days of prolonged walking
BENEFITS SUMMARY:
Generous benefits such as medical, dental, and vision insurance begin on the 1st of the month after 30-days. Industry-leading 401(k) with 3% company match starts on the 1st of the month after 60-days day. Paid holidays, vacation time, educational assistance/training program, and more!
Additional Information:
Annual Bonus: Eligible for annual bonus
The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change.