Vacancies

General Summary:
Reports to Director of Fuels

We are looking for a highly motivated and customer-focused Fuel Customer Service Representative to join our team at GHRA fuels. In this role, you will be responsible for managing customer relationships, handling sales inquiries, processing orders, and providing exceptional customer service to both existing and new clients. The ideal candidate will have excellent communication and organizational skills, as well as a keen understanding of the fuel distribution industry.

Key Responsibilities:
• Sales Support:

• Act as the primary point of contact for existing and prospective customers regarding fuel orders, deliveries, and services.
•  Assist in generating sales leads and processing fuel orders, ensuring accuracy and timely fulfillment.

• Customer Service & Relationship Management:

• Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring satisfaction.
• Build and maintain long-term relationships with clients, offering tailored solutions to meet their fuel needs.
• Track customer orders and deliveries to ensure proper coordination and follow-up on any issues or delays.

• Order Management & Coordination:

• Process customer orders for fuel and related products accurately in a timely manner.
• Communicate order details to the dispatch team and coordinate delivery schedules with customers.
• Ensure all customer requests and inquiries are documented and processed promptly.

• Account Management & Reporting:

• Manage customer accounts, including order histories, billing, and payment processing.
• Generate and maintain sales reports, ensuring accurate records of customer activity and inventory levels.
• Help identify opportunities for growth and expansion within existing accounts.

Qualifications:

• Prior experience in customer service, sales, or account management, ideally within the fuel or wholesale distribution industry.
• Strong organizational skills with the ability to manage multiple accounts and tasks simultaneously.
• Excellent verbal and written communication skills.
• Able to travel as required.
• Detail-oriented with a focus on accuracy in order processing and customer interactions.
• Basic knowledge of fuel products, pricing, and distribution processes is preferred but not required.
• Proficient in Microsoft Office and CRM software (experience with fuel industry-specific software is a plus).
• Valid driver’s license and good driving record
• Candidates must pass a background check, drug screen and other job requirements.

Physical Requirements:
• Ability to work in an office environment with occasional visits to customer sites as needed.
• Ability to handle administrative tasks such as filing, data entry, and telephone communication.
• May be walking, driving, standing or sitting for extend period of times

Educational Requirements:
• Bachelor’s degree in business, Sales, Marketing preferred

Additional Information:

Starting Date: Immediate

Hourly Salary Range: $22-$30

Benefits: Medical, PTO and 401K

Annual Bonus: Eligible

Click here to apply

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change.

he Lead will primarily be responsible for dispatching the day-to-day activities of the transportation department. Ability to work Monday to Friday, 5:30 am to 2 pm, days, must be trainable for routing, and hours must be flexible to accommodate additional business needs.

Primary Responsibility:

Transportation Lead will be dispatching and monitoring fleet operations. The driver lead will also dispatch workloads, schedules, delivery processes, route in the absence of the supervisor and other related transportation functions as it relates to daily operations. The lead will communicate service issues, safety concerns, training needs and driver improvements. The lead will coordinate with supporting departments to maintain company operational and service expectations, while championing Customer service goals of the organization. The lead route and do deliveries as needed. The lead will maintain and manage all databases relating to transportation activities. And ensure compliance of all DOT safety standards along with the proper maintenance of vehicles.

Driver Related Responsibilities:

Ensure drivers are:

• clocking in within their required start times and in proper uniform.
• performing proper pre-trips, including having their license and DOT medical card.
• checking their paperwork matches their route, including having the correct pallets and cold totes.
• logging into their route tablets, electronic logs books, and connected to their units.
• departing the yard within the departure time limit.
• following delivery procedures at stops, such as counting tobacco, grocery, and cold totes.
• arriving at and departing from delivery stops in their tablets.
• filling out PODs and taking pictures of PODs with their tablets.
• meeting their stop time requirement at all stops.
• giving suitable customer service and relating any problems to dispatch.
• unloading their trucks upon return to yard.
• completing proper post trip.
• returning empty totes and returns with RMA specialist.
• returning their keys, PODs, and placing their tablets on charging stand.
• clocking out within the required time frame.

DOT Related Responsibilities:

• Ensure full compliance with FMCSA and DOT Policies.
• Confirm DOT/FMCSA and safety regulations are followed per driver, including monthly safety meetings
• Perform audits on drivers, DVIR Process, ELD Logs.
• Ensure all company meet DOT requirements before departing from warehouse.

Operational Related Responsibilities:

• Maintain Fuel card readiness and proper maintenance of fuel receipts.
• Track drivers schedule delivery times, out of route miles, and tablet performance.
• Work closely with the drivers on equipment requirements (including PM's, communication on repairs needed, fuel cards, etc.)
• Maintain company vehicle keys.
• Recovery of PODs that are damage, missing, or left at customer and deliver to accounting.
• Scheduling and logging vehicle maintenance with 3^rd party repair vendors.
• Auditing vehicles for accident and driver abuse damaged.
• Provide daily recaps.
• Review driver dash camera for safety compliance take appropriate progressive disciplinary action, as necessary.
• Perform delivery driver responsibilities as needed.
• Prepare routing for daily deliveries as needed.
• May be required to route on Sunday as needed.
• Monitor driver attendance.
• Review and monitor drivers’ suggestions or complaints and take appropriate action.
• Fill in as a back-up driver when needed.
• Must be able to work flexible hours/shifts as business needs changes.

Experience and Skills:

• Microsoft Excel/Word/PowerPoint working knowledge
• Excellent organizational skills
• Maven, Samsara, GHRA Dashboard, TA, My Route Online, Fuelman Ifleet, DISA, Pro-tread Training Software, and LYTX knowledge.
• Ability to multitask effectively

Click here to apply

General Summary:

Reports to Transportation Manager

Responsible for transporting and unloading merchandise at customer locations.

Primary Responsibility:

Maintains a high level of customer satisfaction through timely and accurate deliveries. Ensures proper product returns and accurate invoicing. Ensures deliveries are in accordance with the Department of Transportation (DOT) regulations. 

Essential Functions:

• Responsible for the transportation of products  to customer locations
• Unloads, and verifies products properly at customer locations 
• Delivers all returned product and empty totes back to the warehouse daily
• Accountable for all assigned company assets
  • Truck equipment/inventory
  • Service and appearance
  • Record retention and maintenance requirements
• Follows all operational and quality control procedures
• Maintains all government requirements
• Performs all other duties as assigned

Experience and Skills:

• 1-2 years driving experience with class C license
• Able to communicate effectively with customers and coworkers
• Ability to work with little supervision
• Excellent verbal communication
• Maintains professional appearance
• Ability to read maps
• Able to multi-task and work in a fast-paced environment
• Lift gate experience

Educational Requirements:

• Class “C” driver’s license
• Completed Drivers safety classes

Physical Requirements:

• Lifting: Will be required to lift items up to 75 lbs.
• Pushing/Pulling: Pallet jack or dolly-pulling product out of the trailer
• Standing: To operate controls on equipment
• Sitting: Drive from one location to another
• Climbing: Up and down enter/exit truck up to 18in. high and climb ladder, steps and ramps
• Walking: With pallet jack or dolly
• Squatting: To restack items if needed
• Stooping: To adjust dock ramps

Click here to apply

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job.  Responsibilities are subject to change.

General Summary:

Reports to Transportation Manager

Responsible for transporting, unloading and staging merchandise at customer locations.

Primary Responsibility:

Maintains a high level of customer satisfaction through timely and accurate deliveries. Ensures proper product returns and accurate invoicing. Ensures deliveries are in accordance with the Department of Transportation (DOT) regulations. 

Essential Functions:

• Responsible for the transportation of products  to customer locations
• Unloads, stages and verifies products properly at customer locations 
• Ensures proper documentation of all returns
• Delivers all returned product and empty totes back to the warehouse daily
• Accountable for all assigned company assets
  • Truck equipment/inventory
  • Service and appearance
  • Record retention and maintenance requirements
• Follows all operational and quality control procedures
• Maintains all government requirements
• Performs all other duties as assigned

Experience and Skills:

• 2-3 years driving experience with class A license
• Able to communicate effectively with customers and coworkers
• Ability to work with little supervision
• Excellent verbal communication
• Maintains professional appearance
• Ability to read maps
• Able to multi-task and work in a fast-paced environment

Educational Requirements:

• Class “B” driver’s license
• Completed Drivers safety classes

Physical Requirements:

• Lifting: Will be required to lift items up to 75 lbs.
• Pushing/Pulling: Pallet jack or dolly-pulling product out of the trailer
• Standing: To operate controls on equipment
• Sitting: Drive from one location to another
• Climbing: Up and down enter/exit truck up to 18in. high and climb ladder, steps and ramps
• Walking: With pallet jack or dolly
• Squatting: To restack items if needed
• Stooping: To adjust dock ramps

Click here to apply

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job.  Responsibilities are subject to change.

General Summary:

Reports to Transportation Supervisor

Responsible for transporting, unloading and staging merchandise at customer locations.

Primary Responsibility:

Maintains a high level of customer satisfaction through timely and accurate deliveries. Ensures proper product returns and accurate invoicing. Ensures deliveries are in accordance with the Department of Transportation (DOT) regulations. 

Essential Functions:

• Responsible for the transportation of products  to customer locations
• Unloads, stages and verifies products properly at customer locations  
• Ensures proper documentation of all returns 
• Delivers all returned product and empty totes back to the warehouse daily
• Accountable for all assigned company assets 
  • Truck equipment/inventory 
  • Service and appearance 
  • Record retention and maintenance requirements 
• Follows all operational and quality control procedures
• Maintains all government requirements 
• Performs all other duties as assigned 

Experience and Skills:

• 2-3 years driving experience with class B license
• Able to communicate effectively with customers and coworkers
• Ability to work with little supervision 
• Excellent verbal communication
• Maintains professional appearance
• Ability to read maps 
• Able to multi-task and work in a fast-paced environment
• Lift gate experience

Educational Requirements:

• Class “B” driver’s license
• Completed Drivers safety classes

Physical Requirements:

• Lifting: Will be required to lift items up to 75 lbs. 
• Pushing/Pulling: Pallet jack or dolly-pulling product out of the trailer 
• Standing: To operate controls on equipment 
• Sitting: Drive from one location to another 
• Climbing: Up and down enter/exit truck up to 18in. high and climb ladder, steps and ramps 
• Walking: With pallet jack or dolly 
• Squatting: To restack items if needed 
• Stooping: To adjust dock ramps

Click here to apply

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job.  Responsibilities are subject to change.

General Summary:

Reports to the Inventory Supervisor

The RMA Specialist will be primarily responsible for providing data and analytical support for GHRA’s inventory team. 

Primary Responsibility:

The RMA Specialist will work hand in hand with the Inventory Team to ensure GHRA maintains accuracy within item attributes for the warehouse, inventory counts, maintaining expiration spreadsheet, systematically moving inventory that affect retail operations, GHRA members, category managers, and floor personnel.

Essential Functions:

• Process all inbound / out POD reports
• Record and process all tote returns from members
• Research / process all returns from member stores, validate if it’s an inventory item or non-inventory item
• Process and issues all credit returns
• Provide detailed Customer issue resolutions, by contacting members and providing documentation of the conversation.
• Report out daily total POD’s for the day and make sure all PODS are returned daily
• Effectively manage short dated products out to C N C
• Offline inventory of damage and expire items
• Manage return expire and damage area

Experience and Skills:

• Microsoft Excel/Word/PowerPoint working knowledge
• Excellent organizational skills
• Excellent planning skills
• Ability to multi task effectively
• Cross functional experience

Educational Requirements:

• 5+ years’ experience in consumer goods

Physical Requirements:

• May be standing or sitting for extend period of times
• Occasional light travel
• Extended period of time working in front of computer monitor

Click here to apply

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job.  Responsibilities are subject to change.

General Summary:

Reports to the Shipping / Inventory Supervisor

The Inventory Lead will be primarily responsible for providing data and analytical support for GHRA’s inventory team. 

Primary Responsibility:

The Inventory Lead will work hand in hand with the Procurement team, receiving team, floor and tobacco team to ensure GHRA maintains accuracy within item attributes for the warehouse, the ordering app and the cash n carry operation with effective problem solving.  This position will be responsible for resolving inventory related issues such as UPC’s, inventory counts, maintaining expiration spreadsheet, setting primary locations, systematically moving inventory that affect retail operations, GHRA members, category managers, and floor personnel.

Essential Functions:

• Assist with identifying SKU discrepancy’s in our master file daily
• Assist with synchronizing data across GHRA’s systems
• Resolve UPC scanning issues at the C n C level in a timely manner
• Run a daily “Zero Shipped Report” and create count group(s) to support the outbound process
• Resolve items without primary locations
• Resolve zero shipped items that are in stock
• Effectively manage short dated products out to C n C
• Assist with resolving EDI UPC issues for ultimate customer service
• Assist the Procurement team with inbound PO discrepancy’s
• Manages a team of Inventory Specialist and RMA Specialist
  • Responsible for all auditing all duties performed by RMA and Inventory Specialist
• Is responsible for 2-5 inventory specialists
• Supports the shipping team as needed
• Covers the Inventory Supervisors role when on vacation

Experience and Skills:

• Microsoft Excel/Word/PowerPoint working knowledge
• Excellent organizational skills
• Excellent planning skills
• Ability to multi task effectively
• Cross functional experience

Educational Requirements:

• 5+ years’ experience in consumer goods

Physical Requirements:

• May be standing or sitting for extend period of times
• Occasional light travel
• Extended period of time working in front of computer monitor

Click here to apply

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job.  Responsibilities are subject to change.